50% of businesses fail within the first 5 years. If you are starting a business, considering it, or if you are working for some sort of startup, the following interview with entrepreneur Ms. Coral Mans may give you an idea how young business people utilize communication in startup work and, hopefully, provide insights into how successful business communication can help startups thrive. Ms. Mans who currently lives in Wisconsin has expertise in sales and manages her own startup helping people with organization. Her mission? Help individuals build more organized lives and relieve stressors that arise from messy or unorganized lifestyles. Below is our interview with Coral Mans.
Q. What is your professional history?
A. “I started school in April 2017 and graduated in August 2017. After I graduated it took me awhile to find clients because I lived in a small town that did not have a lot of opportunities for professional organization. In February 2018 I got the chance to work with my first client. They wanted help organizing the downstairs part of their house. After sitting down with them and talking about their goals and what they liked I developed with a personalized plan and system to help them get organized and stay organized when the job was done.”
Q.What writing advice do you have for professional communicators?
My writing advice is simple: Realize that you are human and not every word or sentence you write is going to be perfect. Just because you are a professional now does not mean you need to be absolutely perfect now. However; you do need to be more aware of what you are writing.
Q. What is your one pet peeve when it comes to professional writing?
A. “My biggest pet peeve is the need to use big words when speaking to the clients. Some may understand but the majority do not. Your client will appreciate you taking the time to find smaller words.”
Q. What kind of business reports do you read and/or compose regularly?
A. “My business reports consist of client satisfaction, inventory, and money. I have an online survey for clients to take after working with me so I can learn what I did well and what I did not do well. I keep inventory so I know what cleaning supplies and papers I need to get or print. I like to keep certain things on hand. Money report are my most important reports. I have to keep track of the money I make for the IRS and for budgeting purposes.”
Q. What are your writing suggestions to make those types of reports successful?
A. Well my most obvious suggestion is to keep everything organized! Microsoft excel is great for inventory and money tracking. Keeping all of your ducks in a row is very important as I always say! Label everything and make sure you know where it is.
Q. What speaking advice do you have for professional communicators?
A. “My speaking advice would almost be the same as my writing advice, but I would include your posture and how you pronounce things. Stand straight while keeping eye contact. Your voice should be confident. Just a personal opinion, interrupting is unprofessional.”
Q. Name one thing you wish you had known about business communication prior to your professional career?
I do not wish that I would have known anything before starting on my professional journey. All of the experiences I have had lead me to where I am now. Sure, it was difficult and I still have a ways to go and will always be learning. But I feel I gained a lot more knowledge starting at the bottom.
Q. After assessing the Burning Glass list of Baseline Skills (2016), which skills not in the top 5 would you move into the top 5…and why?
A. “I would not replace any of the top five skills. In my opinion those five skills are the most important. Communication being the top skill to have. Without communication, you cannot get anything done or converse to gain knowledge.”
Q. What team skills do you feel young professionals need the most?
A. “I feel that young professionals today need to listen more. They are new to the business world and should listen to people who have more experience in it. Take their suggestions, ponder over them, and gain knowledge.”
Readers and new business owners can take away quite a bit of good information from Ms. Mans, her advice well help because of 2 main reasons. First off, she has had her own business now for a year. Before growing her business, she was in sales which gave her more business communications with people and working for a company. She had to get clients and try to persuade them to buy her products. Secondly, the fact that she has only had her business for a year gives her better credibility in ways. She knows what it is like to start a business in today’s modern world and try to prosper unlike someone who started out years ago. What they had to do back then is different from now.
Communication is one of the most important skills when doing almost anything. Ms. Mans’ responses to writing and speaking skills give us a good idea what we should and should not say or do; For example, she mentions keep a good posture and don’t use too big of words so you and the individuals that you are communicating with are on the same page. Also, another good point she made about writing was don’t stress over writing. Not everything has to be perfect, giving public presentations are already stressful enough. Imagine communicating in a business place publicly and everyone expects that you are going to be superb and know exactly what your talking about and more. That will be super stressful and realizing that not everything is perfect will at least make it a little better. Just show confidence with good posture and give your presentation. How you respond to the skills you need to know is another important ability to have. Young professionals need to make sure they listen to people who have been down the block. Advice from more accomplished people is great take in. The top 5 skills in The Burning Glass list of Baseline Skills in Figure 2 (2016, p. 8) are the most important ones a professional can have in the business world. From the top 5 skills, Communication is the most critical to achieve.
Ms. Mans was a salesperson for Mary Kay and then decided to start up her own business of organizing at the beginning of last year to help clients manage stress and to help them have an organized environment. She believes that “your mind will be as crowded as your area” therefore, she is always going around helping people organize their things so that away they can live in a less stressful, peaceful day. She has already worked with multiple clients in the past to help them get straightened out and make them feel like there is less weight on their shoulders, everyday. She doesn’t have a linkedin account nor does she have a website since she is just a small business but, she has given permission to inlcude her email in this blog which is firstname.lastname@example.org.
Dylan Watson is a sophomore at the University of Indiana where he studies computer science. Before attending USI he lived in Perry county where he graduated from Perry Central. In his free time he enjoys going to the gym and relaxing at home.