Total Quality Logistics

Directing people is never easy, but with simple logistics everything is possible. Logistics Account Executive, Mr. Eric Wildeman sat down to talk about the expertise in logistics and how to make it big as a businessman. While communication is a vital role in being successful, without proper tone the audience will lack interest. In this interview, Mr. Wildeman talks on the importance of tone, communication, and organization. Mr. Wildeman suggests that factual information and an unbiased report prove helpful in improving the work through clearer understanding.


1. What is your professional history?

“I have been in sales for 2 and a half years since graduating from USI in December of 2016.”

2. What writing advice do you have for professional communicators? 

“If I could give one piece of advice to professional communicators, it would be to eliminate all grammatical errors and be clear and concise in their delivery.”

3. What is your one pet peeve when it comes to professional writing? 

“One pet peeve of mine is when there are glaring grammatical errors in a professional document.”

4. What kind of business reports do you read and/or compose regularly?

“I would not say regularly, but from time to time I read articles from the Wall Street Journal. I also read articles about different sales techniques and styles.”

5. What are your writing suggestions to make that type of report successful? 

“Number one, I think factual information makes a report successful. Also, unbiased reports make for easier understanding and better reports altogether.”

6. What speaking advice do you have for professional communicators? 

“Tone is key. Being monotone turns people away and makes someone less interesting. Knowing the target audience and what type of information they are seeking is another thing. Eliminating words such as “uh” and “um” is another way to keep the audience engaged.”

7. Name one thing you wish you had known about business communication prior to your professional career? 

“I wish I would have realized how important tone is when talking to other business professionals. It cannot be overstated how important tone is, especially in the sales world.”

8. After assessing the Burning Glass list of Baseline skills (2016), which skills not in the top 5 would you move into the top 5 and why? 

“As a salesman, I would put planning and multitasking into the top 5. Often times, those two things go hand in hand. While managing current business, you also have to simultaneously work on closing future business. If I go into a day unplanned and with no clear objectives, I will get little to nothing accomplished. Being able to have an outline of what each day consists of simplifies things and allows me to kind of have a mental checklist on things I need to accomplish.”

9. What team skills do you feel young professionals need the most? 

“Communication is key. If someone cannot communicate properly and professionally with their peers, they will struggle to succeed in any field. Coach-ability is also important in my opinion. Being able to take constructive criticism is key to self-improvement. On the other hand, giving constructive criticism properly can go a long way as well.”

Analysis/Key Takeaways: 

Interviewing Mr. Wildeman brought thought on different tactics to use in different areas, where everyone needs help in. Mr. Wildeman put a strong emphasis on planning, implementation, structure, and multitasking. When looking at the Burning Glass Data Table, Mr. Wildeman said hemove planning, along with multitasking, into the top five. Rationale being it creates a more constructive and efficient work environment.

Another point of emphasis was on communication. Given excellence communication skills Mr. Wildeman shows the ability to present strong ideas or proposals. Grabbing the attention of the audience is also very important and having communication skills will help with this aspect as well. These takeaways from this interview will help people exponentially in the future with their business careers. Overall this interview was enlightening and beneficial to multiple future careers in business administration.

Bio of Expert:  

Eric Wildeman worked plenty jobs before an opportunity with Total Quality Logistics came along. Mr. Wildeman is a logistics account executive. This title means Mr. Wildeman is a freight broker and logistics salesman that does phone sales. He fell in love with the job on the very first day. It is difficult and Mr. Wildeman has many responsibilities, which is what he likes about it. Total Quality Logistics “is the second-largest freight brokerage firm in North America. [Total Quality Logistics] connects customers with truckload, LTL [less than load] and intermodal shipping needs with carriers that have the available capacity and service offerings. Our ability to connect customers to our network of more than 75,000 carriers creates greater efficiency in transportation and keeps the economy moving. The combination of our industry-leading technology and unmatched service has been the key to our growth, plain and simple” (, 9 May 2019).

What do you think?

Written by Adam Wilderman


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